Legal Document

privacy-policy

Last Updated: September 14, 2026

Privacy Policy for Fixiigo & Fixiigo Partner

Last Updated: September 14, 2026

Welcome to Fixiigo and Fixiigo Partner ("Fixiigo", "App", "Platform", "We", "Us", or "Our").

Fixiigo provides a technology platform that facilitates connections between users seeking services and independent workers/service providers. Fixiigo may also provide property-related listing and communication features that allow users to connect with property owners, sellers, landlords, tenants, buyers, agents, or other independent third parties.

Fixiigo Partner is the worker/service-provider application through which independent workers may create profiles, select service categories, receive or view service requests, access relevant request information, and communicate directly with customers.

This Privacy Policy explains how Fixiigo may collect, use, disclose, store, protect, and otherwise process information when you use the Fixiigo application, Fixiigo Partner application, website, and related services.

By using Fixiigo or Fixiigo Partner, you acknowledge this Privacy Policy and the processing of information described in it, subject to applicable law and any consent requirements that apply to particular processing activities.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to information relating to:

  • Fixiigo customers/users;

  • Fixiigo Partner workers/service providers;

  • property owners;

  • sellers;

  • landlords;

  • tenants;

  • buyers;

  • agents or listing providers;

  • other persons using Fixiigo services.

For convenience, all such persons may be referred to as "you" or "user" in this Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to provide, operate, secure, and improve Fixiigo and Fixiigo Partner.

The information we collect may include the following.

2.1 Account and Identity Information

Depending on the features you use, we may collect:

  • first name;

  • last name;

  • mobile phone number;

  • email address, where provided;

  • OTP verification information;

  • profile photograph;

  • account identifiers;

  • login and authentication information;

  • worker profile information;

  • service category information.

We may use OTPs or similar authentication methods to verify account ownership.

3. Worker / Fixiigo Partner Information

If you use Fixiigo Partner as a worker or service provider, we may collect information such as:

  • name;

  • mobile number;

  • profile photograph;

  • service categories;

  • skills;

  • experience information;

  • service area;

  • location information;

  • availability information;

  • profile description;

  • business information where provided;

  • documents or verification information where required;

  • information relating to service requests you view or respond to;

  • communication and interaction information associated with Platform activity.

Where verification documents are requested, they may be processed for account verification, fraud prevention, safety, compliance, or other legitimate Platform purposes.

Submission of a document does not necessarily mean Fixiigo certifies or guarantees the qualifications, licensing, identity, or quality of a worker.

4. Location Information

Location information may be important to Fixiigo's functionality.

Depending on your settings and the features you use, we may process:

  • device location;

  • approximate location;

  • GPS coordinates;

  • selected service location;

  • manually entered address;

  • search location;

  • property location;

  • service-request location;

  • worker service area.

Location information may be used to:

  • show nearby workers;

  • identify relevant service requests;

  • display nearby properties;

  • provide location-based search;

  • identify service areas;

  • improve Platform functionality;

  • prevent fraud or misuse;

  • provide relevant results.

You may be able to control location permissions through your device settings.

Disabling location access may cause some Fixiigo features to work incorrectly or become unavailable.

5. Service Request Information

When a user creates a service request, we may collect and process information such as:

  • service category;

  • description of required work;

  • photographs;

  • videos, where supported;

  • requested service location;

  • budget information;

  • preferred timing;

  • other information provided by the user.

Relevant information may be made available to appropriate independent workers through Fixiigo Partner so that workers can decide whether to contact the user regarding the request.

6. Property Listing Information

If you create or interact with a property listing, we may collect information such as:

  • property photographs;

  • property description;

  • property type;

  • price;

  • rental or sale information;

  • location;

  • address or approximate location;

  • property specifications;

  • contact information;

  • documents or information uploaded by the listing user;

  • other information supplied by the listing provider.

Property information is generally supplied by independent users, property owners, agents, sellers, landlords, or other third parties.

Fixiigo does not automatically verify ownership, title, authenticity, legality, or accuracy of third-party property information.

7. Contact Information Shared Between Users and Workers

One of Fixiigo's core functions is facilitating communication between customers and independent workers.

Depending on the feature used, Fixiigo may share relevant information with another user, including:

  • name;

  • phone number;

  • service-request information;

  • service location;

  • relevant address information;

  • property listing information;

  • other information reasonably necessary to facilitate communication.

For example, when a customer unlocks a worker's contact information or when a worker receives relevant information regarding a service request, information may be shared to facilitate direct communication.

After contact is facilitated, the customer and worker may communicate directly.

Fixiigo does not control how an independent third party subsequently uses information that has been lawfully disclosed to them, except to the extent required by applicable law or Platform rules.

Users must not misuse contact information obtained through Fixiigo for spam, harassment, stalking, fraud, unauthorized marketing, or other unlawful purposes.

8. Device and Technical Information

We may automatically collect technical information when you use Fixiigo, including:

  • device model;

  • operating system;

  • app version;

  • device identifiers;

  • IP address;

  • network information;

  • language and regional settings;

  • crash reports;

  • performance information;

  • diagnostic logs;

  • error information;

  • general usage information.

This information may be used for:

  • security;

  • troubleshooting;

  • fraud prevention;

  • performance improvement;

  • crash detection;

  • debugging;

  • analytics;

  • maintaining Platform reliability.

9. Payment and Transaction Information

Fixiigo may provide:

  • virtual coin purchases;

  • subscription plans;

  • contact unlocks;

  • request-related paid features;

  • listing promotion;

  • other paid Platform features.

Payments may be processed through third-party payment processors.

Depending on the payment method and provider, Fixiigo may receive transaction-related information such as:

  • transaction ID;

  • payment status;

  • amount;

  • currency;

  • payment method type;

  • subscription status;

  • purchase history.

We generally do not need to store your complete payment-card details when those details are processed directly by an authorized payment service provider.

Payment providers may process information under their own privacy policies and applicable legal requirements.

10. How We Use Your Information

We may use information for purposes including:

Account and Authentication

  • creating and managing accounts;

  • verifying phone numbers;

  • OTP authentication;

  • maintaining account security.

Connecting Users and Workers

  • connecting customers with independent workers;

  • showing relevant service requests to workers;

  • providing contact information where applicable;

  • facilitating communication;

  • providing location-based results.

Property Features

  • displaying property listings;

  • facilitating communication between interested parties;

  • providing location-based property searches.

Payments

  • processing purchases;

  • managing subscriptions;

  • maintaining purchase records;

  • providing paid features;

  • preventing payment fraud.

Security and Fraud Prevention

  • detecting suspicious activity;

  • preventing account abuse;

  • investigating fraudulent activity;

  • protecting users and Platform systems.

Platform Improvement

  • analyzing performance;

  • fixing bugs;

  • improving features;

  • understanding usage patterns;

  • improving search and matching functionality.

Legal and Compliance Purposes

  • complying with applicable law;

  • responding to lawful government requests;

  • enforcing our Terms;

  • investigating complaints;

  • protecting legal rights;

  • preventing unlawful activity.

11. Independent Workers and Third-Party Users

Fixiigo is a technology platform that facilitates communication between independent users and workers.

Fixiigo does not employ, supervise, or control independent workers.

Information shared between customers and workers is intended to facilitate the relevant service interaction.

Fixiigo is not responsible for an independent worker's subsequent conduct, communications, service quality, or misuse of information except to the extent required by applicable law.

Similarly, workers are responsible for how they handle customer information they receive through Fixiigo.

12. Information Sharing and Disclosure

We do not sell personal data as a commercial product.

We may disclose or make information available in the following circumstances.

12.1 Customers and Workers

Relevant information may be shared between customers and independent workers to facilitate:

  • service requests;

  • direct communication;

  • service discussions;

  • appointments;

  • property enquiries;

  • other legitimate Platform interactions.

12.2 Service Providers

We may use third-party service providers to operate Fixiigo, including providers for:

  • OTP/SMS services;

  • cloud hosting;

  • database infrastructure;

  • maps and geocoding;

  • analytics;

  • crash reporting;

  • payment processing;

  • customer support;

  • security;

  • communications;

  • other technical infrastructure.

These providers may process information on our behalf or independently where applicable.

Examples may include infrastructure or technology providers such as Firebase/Google services, map/geocoding providers, OTP/SMS providers, and payment processors.

12.3 Legal Requirements

We may disclose information when reasonably necessary to:

  • comply with applicable law;

  • respond to valid legal processes;

  • respond to lawful government requests;

  • comply with court orders;

  • investigate fraud;

  • prevent illegal activity;

  • protect users;

  • protect Fixiigo's legal rights;

  • address security threats.

12.4 Business Transfers

If Fixiigo undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

13. User-Uploaded Photos, Videos and Content

Users may upload:

  • profile photographs;

  • service-request photographs;

  • property photographs;

  • videos;

  • documents;

  • descriptions;

  • other content.

You are responsible for ensuring that you have the necessary rights and permissions to upload the content.

You must not upload:

  • unauthorized personal information;

  • copyrighted material without permission;

  • fake documents;

  • fraudulent information;

  • defamatory content;

  • illegal content;

  • obscene unlawful content;

  • malicious files;

  • content that violates another person's rights.

Fixiigo may remove or restrict content that violates our policies or applicable law.

14. Image Compression

To optimize storage, bandwidth, and Platform performance, Fixiigo may automatically resize or compress uploaded images.

For example, images may be compressed to a smaller file size.

Image compression may result in:

  • lower resolution;

  • reduced image quality;

  • changes in image metadata.

By uploading an image, you acknowledge that technical processing may occur as part of providing the Platform.

15. Cookies, Analytics and Similar Technologies

Where applicable, Fixiigo or its service providers may use cookies, SDKs, analytics technologies, device identifiers, logs, or similar technologies to:

  • maintain Platform functionality;

  • understand usage;

  • identify errors;

  • improve performance;

  • measure feature usage;

  • prevent fraud;

  • improve security.

The technologies used may vary depending on the version of the application and services implemented.

16. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Depending on the information and system involved, security measures may include:

  • access controls;

  • authentication;

  • encryption where appropriate;

  • secure infrastructure;

  • logging;

  • monitoring;

  • security reviews;

  • restricted internal access.

However, no internet transmission, mobile application, server, or electronic storage system can be guaranteed to be completely secure.

Users should also protect their account credentials, OTPs, devices, and other authentication information.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may depend on:

  • the type of information;

  • the purpose of processing;

  • whether your account remains active;

  • legal obligations;

  • tax/accounting requirements;

  • fraud prevention;

  • security requirements;

  • dispute resolution;

  • enforcement of agreements;

  • regulatory requirements.

Some information may therefore remain in backups, security logs, financial records, legal records, or other systems for a period after account deletion where retention is legally required or reasonably necessary.

18. Account Deletion

You may request deletion of your Fixiigo or Fixiigo Partner account through the account-deletion functionality provided in the relevant application, where available.

Account deletion may result in removal or anonymization of personal information associated with your account, subject to applicable law and legitimate retention requirements.

Deletion may not immediately remove:

  • information required to comply with law;

  • transaction/accounting records;

  • information necessary for fraud prevention;

  • information required for dispute resolution;

  • security logs;

  • information that must be retained under applicable legal requirements.

Where information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.

19. Your Privacy Rights

Subject to applicable law and the effective date of relevant legal provisions, you may have rights relating to your personal information, including rights to:

  • obtain information about processing;

  • request access to personal information;

  • request correction of inaccurate information;

  • request deletion where legally applicable;

  • withdraw consent where processing is based on consent;

  • raise a grievance;

  • exercise other rights available under applicable Indian data-protection law.

Where applicable law provides a specific procedure, Fixiigo will follow that procedure.

The Digital Personal Data Protection Rules, 2025 provide for clear notices and mechanisms for exercising applicable rights and withdrawing consent.

20. Consent Withdrawal

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may withdraw consent using the mechanism made available by Fixiigo.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Withdrawal may also affect our ability to provide certain features or services where the relevant information is necessary to provide those features.

21. Children's Information

Fixiigo is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent or prohibits such processing.

Where applicable law requires verifiable parental consent or additional safeguards for processing children's data, Fixiigo will apply the required safeguards.

If you believe that a child has provided personal information to Fixiigo in violation of applicable requirements, please contact us.

22. International and Third-Party Data Processing

Some technology, infrastructure, payment, analytics, communications, or other service providers used by Fixiigo may process information from locations outside your state or country.

Where information is processed or transferred across jurisdictions, Fixiigo will take measures required by applicable law.

Third-party providers may have their own privacy policies and contractual or legal obligations.

23. Data Breach and Security Incidents

If Fixiigo becomes aware of a personal-data breach or security incident that requires notification under applicable law, Fixiigo will take appropriate steps required by applicable law, which may include investigation, mitigation, documentation, and notification to relevant persons or authorities where required.

24. Third-Party Services and Links

Fixiigo may use or link to third-party services.

Third-party services may include:

  • payment providers;

  • map providers;

  • SMS/OTP providers;

  • cloud infrastructure;

  • analytics providers;

  • authentication services;

  • other technology providers.

Their processing of information may be governed by their own privacy policies and terms.

Fixiigo is not responsible for privacy practices of third-party services that operate independently of Fixiigo.

25. Marketing and Communications

Fixiigo may send communications necessary to operate your account, including:

  • OTPs;

  • service-request notifications;

  • account notifications;

  • security alerts;

  • payment notifications;

  • important Platform updates.

Where applicable, promotional or marketing communications will be handled in accordance with applicable law and available user preferences.

You may be able to opt out of certain promotional communications while still receiving essential service or security communications.

26. Location and Background Access

Fixiigo may request location permission when a feature requires location information.

Fixiigo does not require continuous background location access unless a particular feature genuinely requires it and the relevant permission is requested.

You can manage location permissions through your device settings.

If you deny location permission, some location-dependent features may not function correctly.

27. Worker and Customer Privacy Responsibilities

Because Fixiigo facilitates direct communication, users and workers may receive personal information belonging to another person.

Users and workers must:

  • use information only for legitimate purposes;

  • keep information reasonably secure;

  • not sell or distribute personal information;

  • not use information for harassment;

  • not use information for spam;

  • not publish another person's information without authorization;

  • comply with applicable law.

A person receiving information through Fixiigo is responsible for their own unlawful misuse of that information.

28. No Sale of Personal Data

Fixiigo does not sell users' personal data as a commercial data product.

However, certain information may be shared with:

  • independent workers;

  • customers;

  • property owners;

  • service providers;

  • technology providers;

  • payment providers;

  • authorities;

where necessary to provide the Platform, facilitate a transaction, maintain security, or comply with applicable law.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • new Platform features;

  • changes to Fixiigo or Fixiigo Partner;

  • changes in technology;

  • changes in data-processing practices;

  • legal or regulatory changes;

  • security requirements.

When we update this Privacy Policy, we may change the "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Your continued use of the Platform after an updated Privacy Policy becomes effective will be handled in accordance with applicable law.

30. Governing Law

This Privacy Policy is governed by applicable laws of India.

Nothing in this Privacy Policy is intended to remove or restrict any mandatory privacy or data-protection rights available to individuals under applicable law.

31. Contact Us

For privacy questions, requests, complaints, or concerns regarding Fixiigo or Fixiigo Partner, contact:

Email: fixiigoapp@gmail.com

Platforms:

  • Fixiigo Mobile Application

  • Fixiigo Partner Mobile Application

Where applicable law requires a designated privacy or grievance contact, the relevant details will be published through the Platform.

IMPORTANT PRIVACY NOTICE

Fixiigo and Fixiigo Partner collect and process information primarily to provide their marketplace and communication functionality. Fixiigo facilitates connections between users and independent workers but does not itself provide or control the services performed by those workers. Certain information, including relevant contact details, service-request information, and location information, may be shared with another user or worker when necessary to facilitate a requested service, enquiry, or transaction. Users and workers are responsible for using information received through the Platform lawfully and appropriately.