Legal Document

terms-and-conditions

Last Updated: September 14, 2026

Terms and Conditions for Fixiigo & Fixiigo Partner

Last Updated: September 14, 2026

Welcome to Fixiigo and Fixiigo Partner ("Fixiigo", "Platform", "App", "Website", "We", "Us", or "Our").

These Terms and Conditions ("Terms") govern your access to and use of the Fixiigo mobile application, Fixiigo Partner mobile application, websites, software, features, content, service requests, worker connections, property listings, subscriptions, virtual coins, contact-unlock features, promotional tools, and related services.

These Terms apply to all persons using the Fixiigo ecosystem, including customers, users, workers, service providers, property owners, sellers, landlords, buyers, tenants, and other independent third parties.

By downloading, installing, registering for, accessing, or using Fixiigo or Fixiigo Partner, you agree to these Terms.

If you do not agree with these Terms, you must stop using the relevant Platform.

1. Fixiigo and Fixiigo Partner Platform Model

1.1 Fixiigo User Platform

Fixiigo is a technology platform designed to help users discover and contact nearby or relevant independent workers, service providers, property owners, sellers, landlords, tenants, and other users.

Users may use Fixiigo to:

  • search for workers or service providers;

  • create service requests;

  • provide service requirements;

  • receive or access worker contact information;

  • communicate directly with workers;

  • view property-related listings;

  • contact property owners or other listing providers;

  • use available paid digital/platform features.

1.2 Fixiigo Partner Platform

Fixiigo Partner is a separate application/interface intended for independent workers and service providers.

Through Fixiigo Partner, workers may be able to:

  • create and maintain a worker profile;

  • select service categories;

  • identify service areas;

  • receive or view service requests;

  • view relevant customer/request information;

  • contact customers directly;

  • respond to service requests;

  • communicate with users;

  • manage their availability;

  • access other worker-related Platform features.

1.3 Fixiigo Does Not Provide the Actual Service

Fixiigo and Fixiigo Partner are technology platforms.

Fixiigo does not itself provide the services listed on the Platform.

Fixiigo does not itself provide plumbing, electrical work, AC repair, appliance repair, cleaning, carpentry, painting, construction, maintenance, installation, transportation, real-estate brokerage, property management, or any other service offered by independent third parties.

The actual service is provided directly by the independent worker/service provider to the customer.

1.4 No Worker Assignment by Fixiigo

Fixiigo does not employ or assign a worker as its employee or representative to a customer.

When a service request is shown to a worker through Fixiigo Partner, the Platform is only facilitating a potential connection between the worker and the customer.

The worker independently decides whether to contact, accept, negotiate, or perform the requested work.

1.5 No Employment Relationship

Workers using Fixiigo Partner are independent third-party service providers.

Nothing in these Terms creates an:

  • employer-employee relationship;

  • agency relationship;

  • partnership;

  • joint venture;

  • franchise relationship;

  • principal-agent relationship

between Fixiigo and any worker.

Workers are responsible for their own business, tools, equipment, travel, taxes, licenses, registrations, insurance, employees, helpers, expenses, and legal compliance, where applicable.

2. Worker / Partner Responsibilities

Every person using Fixiigo Partner as a worker or service provider is responsible for their own actions.

2.1 Accurate Worker Information

Workers must provide accurate information regarding, where applicable:

  • name;

  • profile information;

  • service category;

  • experience;

  • skills;

  • service area;

  • contact information;

  • business information;

  • licenses or certifications where legally required.

Workers must not knowingly provide false or misleading information.

2.2 Worker Verification

Fixiigo may request information or documents for account verification, safety, fraud prevention, regulatory compliance, or Platform operations.

Any verification performed by Fixiigo does not constitute a guarantee or certification that the worker is qualified, trustworthy, licensed, insured, or suitable for a particular job.

Customers remain responsible for their own due diligence.

2.3 Worker Must Follow Applicable Laws

Workers are solely responsible for complying with laws and regulations applicable to their work, trade, profession, business, taxation, licenses, permits, safety requirements, and customer dealings.

Fixiigo does not provide legal, tax, professional, technical, or licensing advice to workers.

2.4 Worker Equipment and Expenses

Unless expressly agreed otherwise, workers are responsible for their own:

  • tools;

  • equipment;

  • transportation;

  • fuel;

  • materials;

  • protective equipment;

  • employees/helpers;

  • operating expenses;

  • insurance;

  • taxes;

  • licenses and permits.

Fixiigo does not provide these items.

3. Service Requests and Worker Connections

3.1 Customer Service Request

A customer may submit a request describing a required service.

A request may be made available to relevant workers through Fixiigo Partner.

3.2 No Guarantee of Worker Response

Creating a service request does not guarantee:

  • that a worker is available;

  • that a worker will view the request;

  • that a worker will contact the customer;

  • that a worker will accept the request;

  • that the service will be completed.

3.3 Worker Choice

A worker independently decides whether to contact or accept a service request.

Fixiigo does not force, instruct, assign, or require a worker to accept any particular request.

3.4 Customer Choice

The customer independently decides whether to:

  • speak with the worker;

  • hire the worker;

  • agree on a price;

  • allow the worker onto the premises;

  • provide access to property;

  • make payment;

  • proceed with the service.

3.5 Direct Transaction

After Fixiigo connects or facilitates contact between the parties, the customer and worker may communicate and enter into an agreement directly.

The actual service contract, if any, is between the customer and the worker unless Fixiigo expressly states otherwise.

4. Contact Information and Contact Unlocks

Fixiigo may provide features that allow a user or worker to access another party's contact information.

4.1 Legitimate Use

Contact information obtained through Fixiigo must only be used for legitimate communication relating to:

  • the relevant service request;

  • the relevant property listing;

  • the relevant enquiry;

  • legitimate Platform-related communication.

4.2 Prohibited Contact Use

Users and workers must not use contact information obtained through Fixiigo for:

  • spam;

  • harassment;

  • threats;

  • stalking;

  • unauthorized marketing;

  • fraud;

  • impersonation;

  • selling or distributing contact information;

  • creating unauthorized databases;

  • unrelated commercial activity;

  • any unlawful purpose.

4.3 Contact Information Is Not a Guarantee

Providing or unlocking a contact number does not guarantee that the person:

  • will answer;

  • will respond;

  • will remain available;

  • will accept the request;

  • will provide the service;

  • will agree to the proposed price;

  • will enter into a transaction.

5. Worker Misconduct and Third-Party Conduct

Workers and users are independent third parties and are responsible for their own conduct.

To the maximum extent permitted by applicable law, Fixiigo is not responsible for independent third-party misconduct, including:

  • harassment;

  • threats;

  • verbal abuse;

  • physical assault;

  • sexual misconduct;

  • theft;

  • fraud;

  • cheating;

  • negligence;

  • property damage;

  • personal injury;

  • death;

  • unauthorized entry;

  • criminal activity;

  • poor-quality work;

  • failure to perform work;

  • failure to pay;

  • payment disputes;

  • disputes concerning service pricing;

  • disputes concerning agreements.

Fixiigo does not authorize, direct, encourage, or participate in unlawful conduct by any worker or user.

If you experience an emergency, criminal activity, physical danger, threats, assault, theft, or other unlawful conduct, you should contact the appropriate emergency or law-enforcement authorities.

6. Customer Safety and Due Diligence

Customers are responsible for taking reasonable precautions before allowing an independent worker or other third party onto their premises.

Customers should independently consider verifying:

  • identity;

  • experience;

  • qualifications;

  • licenses where applicable;

  • references;

  • service pricing;

  • work requirements.

Customers should not share unnecessary sensitive information with workers.

7. Worker Safety and Customer Conduct

Workers are also responsible for taking reasonable precautions when visiting a customer's property.

Customers must not use Fixiigo to:

  • threaten workers;

  • harass workers;

  • assault workers;

  • discriminate unlawfully against workers;

  • request illegal services;

  • knowingly provide dangerous or fraudulent information;

  • misuse worker contact information.

Workers may refuse or discontinue a request where they reasonably believe that the situation is unsafe, unlawful, abusive, or otherwise inappropriate.

8. Service Request Fees and Platform Payments

Fixiigo may charge users for certain Platform features, including:

  • service-request creation;

  • request access;

  • request promotion;

  • contact unlocking;

  • virtual coins;

  • subscription plans;

  • premium features;

  • other digital/platform services.

These payments are payments for the applicable Fixiigo Platform feature and are not payment to the worker for the actual service, unless expressly stated otherwise.

8.1 Actual Service Payment

Any amount agreed for the actual work is generally a direct transaction between the customer and worker.

Fixiigo does not determine or guarantee the final service price unless expressly stated.

8.2 No Guarantee of Job Completion

Payment for a Fixiigo Platform feature does not guarantee:

  • a worker response;

  • a worker visit;

  • job acceptance;

  • job completion;

  • successful negotiation;

  • successful property transaction;

  • customer response;

  • worker response;

  • any particular result.

9. Coins, Subscription Plans and Paid Features

Fixiigo may offer virtual coins, subscription plans, contact unlocks, request features, listing promotion, and other paid features.

9.1 Virtual Coins

Coins are virtual Platform credits.

Coins are:

  • not legal tender;

  • not bank deposits;

  • not financial instruments;

  • not investment products;

  • not transferable money;

  • not a bank balance.

Coins are intended only for use with eligible Fixiigo features.

9.2 No Cash Withdrawal

Except where required by applicable law or expressly permitted by Fixiigo, virtual coins and promotional credits cannot be converted into cash or withdrawn to a bank account.

9.3 Expiry and Restrictions

Fixiigo may impose reasonable expiry dates, usage restrictions, or feature-specific conditions on promotional or virtual credits, subject to applicable law.

10. Refunds and Fixiigo Wallet

10.1 General Rule

Payments for digital/platform features are generally non-refundable once processed or consumed.

However, a refund may be provided where:

  • Fixiigo expressly approves it;

  • a technical/system failure attributable to Fixiigo prevents delivery of a paid feature;

  • a refund is required by applicable law;

  • another applicable Fixiigo refund policy provides for it.

10.2 Third-Party Non-Performance

Fixiigo generally does not refund a Platform fee merely because:

  • a worker did not answer;

  • a worker did not accept the request;

  • a worker did not arrive;

  • a worker cancelled;

  • the customer did not respond;

  • the parties disagreed about price;

  • the service was not completed;

  • the parties did not reach an agreement;

  • a property transaction failed.

This is because Fixiigo does not control the subsequent third-party relationship.

10.3 Wallet Refund

Where Fixiigo approves a refund or platform credit, Fixiigo may, where permitted by applicable law, issue the approved amount as Fixiigo Wallet / Platform Credit instead of a cash or bank-account payment.

Wallet credit may be subject to applicable terms, expiry, and usage restrictions.

Nothing in this section excludes any refund or other right that cannot legally be excluded under applicable law.

11. Property Listings

Fixiigo may provide property-related listing functionality.

Property information may be supplied by independent users, owners, sellers, landlords, agents, brokers, or third-party listing providers.

Fixiigo does not guarantee the accuracy, legality, completeness, authenticity, or current status of third-party property information.

11.1 No Ownership Verification

Unless expressly stated otherwise, Fixiigo does not independently verify:

  • title deeds;

  • ownership;

  • government registration;

  • encumbrances;

  • property boundaries;

  • approvals;

  • tax records;

  • litigation;

  • building permissions;

  • structural condition;

  • possession;

  • authority of an agent;

  • authenticity of documents.

11.2 Property Due Diligence

Before paying any deposit, token amount, advance, rent, purchase amount, or other money, users should independently conduct appropriate legal and physical due diligence and verify relevant records through competent professionals and official sources.

12. User-Generated Content

Users and workers may upload:

  • photographs;

  • videos;

  • profiles;

  • property information;

  • service-request information;

  • documents;

  • descriptions;

  • other content.

You are responsible for ensuring that you have the necessary rights and permissions to upload such content.

You must not upload:

  • fake documents;

  • fraudulent information;

  • copyrighted material without permission;

  • defamatory material;

  • obscene unlawful material;

  • unauthorized personal information;

  • impersonation material;

  • malicious software;

  • content prohibited by applicable law.

Fixiigo may remove or restrict content that violates these Terms, Platform policies, or applicable law.

13. Worker and Customer Ratings / Reviews

Where Fixiigo provides ratings or reviews, users must provide honest and reasonably accurate feedback.

Users must not:

  • create fake reviews;

  • manipulate ratings;

  • pay for fake reviews;

  • threaten another person to obtain a review;

  • upload defamatory or unlawful content;

  • impersonate another customer or worker.

Fixiigo may remove reviews that violate Platform rules or applicable law.

14. Privacy and Personal Information

Fixiigo may process personal information necessary to operate the Platform, facilitate connections, provide services, prevent fraud, maintain security, process payments, and comply with applicable law.

The collection and processing of personal information is governed by Fixiigo's applicable Privacy Policy and applicable Indian data-protection laws.

Users and workers must not misuse personal information obtained through the Platform.

15. Prohibited Activities

Users and workers must not use Fixiigo or Fixiigo Partner to:

  1. commit fraud;

  2. impersonate another person;

  3. create fake accounts;

  4. upload fake documents;

  5. publish knowingly fraudulent listings;

  6. harass or threaten another person;

  7. engage in unlawful discrimination;

  8. request or provide illegal services;

  9. distribute malware;

  10. attempt unauthorized access;

  11. scrape or systematically collect Platform information without authorization;

  12. manipulate requests, listings, ratings, coins, or other Platform features;

  13. sell or distribute user contact information without authorization;

  14. misuse another person's personal information;

  15. conduct unlawful financial activity;

  16. violate intellectual-property rights;

  17. violate applicable Indian law;

  18. otherwise misuse the Platform.

16. Account Suspension and Termination

Fixiigo may suspend, restrict, or terminate an account, worker profile, listing, service request, or Platform access where reasonably necessary because of:

  • fraud;

  • abuse;

  • illegal activity;

  • harassment;

  • repeated violations;

  • unauthorized content;

  • payment abuse;

  • security concerns;

  • misuse of Platform features;

  • false information;

  • applicable legal requirements.

A terminated worker may lose access to Fixiigo Partner and related Platform features.

Users may request account deletion through the account-deletion functionality made available in the relevant application.

17. Platform Availability and Technical Issues

Fixiigo does not guarantee uninterrupted or error-free operation of Fixiigo or Fixiigo Partner.

The Platform may experience:

  • bugs;

  • outages;

  • maintenance;

  • network failures;

  • third-party service failures;

  • delayed notifications;

  • inaccurate location information;

  • temporary unavailability;

  • technical errors.

Fixiigo may update, modify, suspend, or discontinue features where reasonably necessary.

18. No Guarantee of Third-Party Results

Fixiigo does not guarantee that use of the Platform will result in:

  • employment;

  • income;

  • customers;

  • completed jobs;

  • successful service agreements;

  • property sales;

  • property rentals;

  • successful negotiations;

  • financial profit;

  • any particular number of leads or requests.

Workers use Fixiigo Partner at their own discretion and business risk.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Fixiigo and its owners, founders, directors, officers, employees, developers, affiliates, agents, contractors, and licensors shall not be liable for losses arising from independent third-party conduct or transactions, including:

  • worker misconduct;

  • customer misconduct;

  • fraud;

  • theft;

  • harassment;

  • assault;

  • personal injury;

  • death;

  • property damage;

  • poor-quality work;

  • failure to perform services;

  • inaccurate third-party information;

  • fake property listings;

  • fraudulent documents;

  • failed property transactions;

  • third-party payment disputes;

  • failure of a worker or customer to respond;

  • service interruptions;

  • technical problems;

  • loss of profits or revenue;

  • indirect or consequential losses.

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.

20. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Fixiigo and its owners, founders, directors, officers, employees, developers, affiliates, agents, and contractors from claims, losses, liabilities, damages, costs, and reasonable legal expenses arising from:

  1. your violation of these Terms;

  2. your unlawful use of the Platform;

  3. content uploaded by you;

  4. your dealings with customers or workers;

  5. your service agreements;

  6. your property transactions;

  7. your misuse of another person's information;

  8. your fraudulent or unauthorized activities.

21. Taxes, Licenses and Worker Business Responsibilities

Each independent worker is responsible for determining and complying with their own applicable:

  • income-tax obligations;

  • GST obligations where applicable;

  • professional or trade licenses;

  • local registrations;

  • permits;

  • insurance requirements;

  • employment obligations for their own workers/helpers;

  • other statutory obligations.

Fixiigo does not act as the worker's employer, tax agent, legal representative, or professional regulator.

22. Compliance With Indian Law

Fixiigo intends to operate in accordance with applicable laws and regulations of India.

These Terms do not guarantee that Fixiigo will never face a legal, regulatory, consumer, payment, or compliance issue.

Nothing in these Terms is intended to:

  • waive mandatory statutory rights;

  • prevent lawful complaints;

  • prevent users from approaching competent authorities;

  • exclude remedies that cannot legally be excluded;

  • override applicable Indian law.

Where applicable, Fixiigo may comply with laws and regulations relating to:

  • information technology;

  • intermediary obligations;

  • consumer protection;

  • e-commerce;

  • privacy and data protection;

  • taxation;

  • payments;

  • intellectual property;

  • lawful government requests;

  • grievance redressal;

  • other applicable laws and regulations.

23. Grievance Redressal

Users and workers may report:

  • unlawful content;

  • harassment;

  • fraud;

  • privacy concerns;

  • account problems;

  • payment problems;

  • Platform abuse;

  • other Platform-related complaints.

Complaints may be submitted through the support or grievance mechanism provided by Fixiigo.

Where applicable law requires Fixiigo to appoint a Grievance Officer or other designated officer, the relevant details will be published through the Platform.

Fixiigo may request reasonable information or documentation necessary to investigate a complaint.

24. Changes to These Terms

Fixiigo may update these Terms from time to time because of:

  • new features;

  • Platform changes;

  • regulatory requirements;

  • changes in applicable law;

  • security requirements;

  • operational changes.

Updated Terms may be published through Fixiigo or Fixiigo Partner.

Continued use of the Platform after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law and mandatory consumer or statutory jurisdiction requirements, disputes concerning these Terms or the Fixiigo Platform shall be subject to the jurisdiction of the competent courts having jurisdiction over Fixiigo's applicable registered or principal place of business.

Nothing in this section prevents a user from exercising any mandatory legal right available under applicable law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue in effect.

27. Entire Agreement

These Terms, together with Fixiigo's applicable:

  • Privacy Policy;

  • Refund Policy;

  • Worker/Partner policies;

  • Community or Content policies;

  • other policies expressly incorporated into the Platform;

constitute the agreement governing use of Fixiigo and Fixiigo Partner.

If any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.

28. Contact and Support

For questions, complaints, or support relating to Fixiigo or Fixiigo Partner:

Email: fixiigoapp@gmail.com

Platforms:

  • Fixiigo Mobile Application

  • Fixiigo Partner Mobile Application

Where applicable, Fixiigo will separately publish required grievance/contact information.

IMPORTANT FIXIIGO PLATFORM DISCLAIMER

Fixiigo and Fixiigo Partner are technology platforms that facilitate connections between customers, independent workers, service providers, property owners, sellers, landlords, tenants, buyers, and other third parties. Fixiigo does not itself provide, assign, employ, supervise, control, or guarantee the actual services provided by independent workers. A worker using Fixiigo Partner is an independent third party and is responsible for their own conduct, services, pricing, tools, licenses, taxes, safety, and legal obligations. Customers and workers are responsible for independently deciding whether to communicate, enter into an agreement, make or receive payment, and proceed with any service or transaction.

Fixiigo's role is limited to providing technology and facilitating discovery and communication between parties.